Terms of Use

1. Introduction and acceptance

1.1 Mr Luck Casino (“Mr Luck”) is available at zenatspot.com and through our iOS and Android apps (together, the “Service”). The Service is operated by Jupiter Gaming Limited of 9 Bond Street, Jersey JE2 3NP (“we”, “us” or “our”).

1.2 These Terms, together with our Privacy Policy, Cookie Policy, Responsible Gambling page and the terms of any promotion you take part in (the “Promotion Terms”), make up the whole agreement between you and us. If there is a conflict, the Promotion Terms apply to the relevant promotion and these Terms apply in every other case.

1.3 By registering an account, making a deposit or placing a wager, you confirm that you have read, understood and accepted these Terms. If you do not agree with them, please do not use the Service.

2. Definitions

3. Eligibility

3.1 You must be at least 18 years old. We do not allow anyone under 18 to open an Account, deposit or play, and we check your age before you can gamble.

3.2 You must be resident in the United Kingdom and physically located in the United Kingdom whenever you use the Service. The Service is not offered in any other country (“restricted territories”). You are responsible for making sure that gambling is lawful where you are.

3.3 You must have legal capacity to enter into a binding contract, and you must not be self-excluded from gambling, including through GAMSTOP, or subject to a gambling block with us.

3.4 You may hold one Account only. We may treat accounts that share a device, address or payment method as linked and ask you to explain the connection. Duplicate accounts may be closed.

3.5 You must not use a VPN, proxy or similar tool to hide or change your location.

3.6 Employees of Jupiter Gaming Limited or iGamingCloud Limited, their close family members, and anyone with access to non-public information about the Service may not play.

4. Account registration

4.1 You must give accurate and complete information when you register (including your full name, date of birth, address, email address and mobile number) and keep it up to date. Please tell us promptly if any of it changes.

4.2 After registering you will be asked to confirm your email address. We may accept or decline a registration, but only for reasons connected with the law, our licence, safer gambling or the protection of other players.

4.3 Keep your username, password and any biometric or device login secure and confidential. You are responsible for all activity on your Account unless you tell us without delay that someone else has gained access. Contact support immediately if you suspect this.

4.4 Every payment method you use must be in your own name. Accounts cannot be transferred, sold or pledged to anyone else.

5. Identity verification and anti-money-laundering checks

5.1 The law and our licence require us to verify your identity, age and address before you gamble. We may use trusted third-party verification providers to do this.

5.2 Before your first withdrawal is processed you must complete full identity verification (KYC). This normally means a valid photo ID and proof of address. We recommend that you upload your documents as soon as you register to avoid delays.

5.3 We may ask for further information or documents at any time, including evidence of source of funds or source of wealth, particularly where your spending is high or your activity is unusual. We may hold a withdrawal until we are satisfied, and we will tell you why unless the law prevents us.

5.4 If you give false, altered or incomplete documents, or do not complete verification when asked, we may restrict, suspend or close your Account. Where the law allows, we will return your legitimate deposits but may withhold winnings obtained in breach of these Terms.

5.5 We are required to report suspicious activity to the relevant authorities, including the National Crime Agency and the Gambling Commission. We may not be able to tell you when we have done so.

6. Deposits and withdrawals

6.1 All transactions are made in pounds sterling (GBP). We do not charge fees for deposits or withdrawals, but your bank or payment provider might. The following methods are currently available:

6.2 In line with UK law, credit cards cannot be used to gamble. Only debit cards are accepted.

6.3 The minimum deposit and the minimum withdrawal is £10. If a withdrawal is larger than the per-transaction maximum in the table above, we will pay it in more than one transaction. This does not reduce the total amount you are entitled to receive.

6.4 Withdrawal times start once your withdrawal has been approved and Verification is complete. Times can be longer at weekends and on UK bank holidays, or where checks are still outstanding.

6.5 Withdrawals are made to the payment method you used to deposit. If that is not possible, we will pay to another method in your own name, after appropriate checks. This is a standard anti-money-laundering requirement.

6.6 If money is credited to your Account by mistake, we may correct the balance. If a deposit is reversed or charged back, we may suspend the Account and recover the amount owed.

6.7 We keep customer funds separate from our own operating funds, in line with Gambling Commission requirements. You can ask our support team for more information about how your funds are protected.

6.8 We do not deduct tax from your winnings. You are responsible for any tax that applies to you.

7. Bonuses and promotions

7.1 From time to time we offer promotions such as a welcome offer for new customers, weekly free spins, weekend cashback, monthly reload offers, a loyalty programme, the VIP Club and slot tournaments. Each promotion has its own Promotion Terms, which set out eligibility, minimum deposit, wagering requirement, eligible games, expiry date, maximum stake and any maximum win. Please read them before you opt in.

7.2 Bonuses are optional. If you do not want a bonus, you can decline it when you deposit or contact support before you play.

7.3 Bonus Funds, and any winnings from them, can be withdrawn only once the wagering requirement in the Promotion Terms has been met before the bonus expires. Wagering requirements will always comply with the limits set by the Gambling Commission. Unused or unfinished Bonus Funds expire on the date shown in the Promotion Terms.

7.4 Welcome offers are for new UK customers only, limited to one per person, household and device, and cannot be combined with other promotions unless the Promotion Terms say so.

7.5 Where a promotion is stated to have no wagering requirement, such as weekend cashback paid as bonus funds, the winnings can be withdrawn straight away, subject to Verification.

7.6 We may remove Bonus Funds and related winnings if a bonus has been abused, for example by using multiple accounts, using stolen or third-party payment methods, or betting in a way designed to clear wagering with little or no risk. We will explain our reasons.

7.7 VIP Club membership is by invitation only. Loyalty points and tiers have no cash value except as stated on the Site. We may change the loyalty rules by giving you reasonable notice.

7.8 We may change or withdraw a promotion going forward. We will not change the terms of a promotion you have already opted into, except where the law requires it.

8. Gaming rules

8.1 Games are supplied by certified third-party studios, including NetEnt, Microgaming, Play’n GO, Playson, Pragmatic Play and Evolution. Each game has its own rules and pay table, which you can view in the game before you play. Live casino games are also governed by the provider’s table rules and betting limits.

8.2 A Wager is accepted once it is confirmed on the game screen and recorded on our servers. Unless there is an obvious error, our records are the final record of play. You can see your game history in your Account.

8.3 Our games use certified random number generators. Return to player (RTP) percentages are independently verified and shown in the game information. RTP is a theoretical long-term average, not a guarantee of what you will win.

8.4 If a game malfunctions, all pays and plays affected by the malfunction are void. We will refund the affected stakes and correct your balance. The same applies to an obvious error, such as a clearly wrong payout or odds.

8.5 If your connection is lost during a round, the round will be completed according to the game rules. You will see the result in your game history when you log back in.

8.6 We may withdraw or change games at any time. Any round already in progress will be completed or settled fairly.

9. Responsible gambling

9.1 We want gambling with us to stay enjoyable. You can set deposit limits, use session reminders and reality checks, take a time-out, self-exclude or close your Account. Details are on our Responsible Gambling page. You can activate these tools in your account settings or by contacting support.

9.2 A reduction in a limit takes effect immediately. An increase takes effect only after a delay of at least 24 hours, and only if you confirm it.

9.3 If you self-exclude, we will close your Account, stop marketing to you and not let you reopen it during the exclusion period. The minimum period is six months. We are a GAMSTOP participant, and if you register with GAMSTOP you will not be able to gamble with us.

9.4 We monitor play for signs of gambling harm. If we are concerned, we may contact you, suggest limits or restrict your Account.

10. Prohibited use and fair play

10.1 You must not:

• use stolen, borrowed or third-party payment methods, or commit any kind of fraud;
• launder money or use the Service for any unlawful purpose;
• collude with other players or exploit software errors or bugs;
• use bots, scripts or other automated tools to play;
• open or use more than one Account, or share your Account with anyone else;
• abuse a chargeback process or abuse promotions;
• be abusive or threatening towards our staff or other players.

10.2 If you breach this section, we may warn you, restrict or suspend your Account, close it, void affected Wagers, withhold winnings obtained through the breach and report the matter to the authorities. Where the law allows, we will return the legitimate Cash Funds you deposited.

11. Intellectual property

11.1 The Mr Luck name, logo, website content, software and design belong to us or our licensors and are protected by law. You may use them only to access and play through the Service for your own personal, non-commercial use.

12. Dormant accounts

12.1 An Account with no login or Wager for 12 months is dormant. We will email you before we treat it as dormant, and we do not charge dormancy or administration fees.

12.2 You can reactivate a dormant Account and withdraw your balance at any time after Verification. If we cannot contact you and the balance goes unclaimed, we will keep making reasonable efforts to return it and will otherwise deal with it as the Gambling Commission requires.

13. Limitation of liability

13.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected.

13.2 Subject to clause 13.1, we provide the Service with reasonable skill and care. We are not responsible for interruptions or failures caused by events outside our reasonable control, such as internet or power failures or outages at third-party providers, or for indirect or consequential losses. Our total liability for any claim is limited to the balance in your Account plus any winnings you were entitled to.

13.3 You are responsible for the security of your own device and for your decisions to gamble.

14. Indemnity

14.1 You agree to compensate us for reasonable losses, costs and claims we suffer as a direct result of your fraud, unlawful use of the Service or deliberate breach of these Terms. This does not apply to losses caused by us.

15. Complaints and dispute resolution

15.1 If you have a problem, please contact live chat first. If we cannot resolve it, send a written complaint to [email protected], or post it to Complaints, Jupiter Gaming Limited, 9 Bond Street, Jersey JE2 3NP.

15.2 Please include your name, the email address on your Account, a description of the problem, relevant dates and amounts, and any screenshots that help.

15.3 We will acknowledge your complaint within 2 Business Days and aim to send a final response within 14 days. If we need longer, we will tell you why and keep you updated.

15.4 If your complaint is not resolved within 8 weeks, or you are not satisfied with our final response, you may refer it free of charge to an independent alternative dispute resolution (ADR) provider approved by the Gambling Commission. We will give you the name and contact details of the ADR provider in our final response.

15.5 The Gambling Commission does not settle individual disputes, but you can report concerns about our conduct to it at gamblingcommission.gov.uk. Nothing in this section prevents you from going to court.

16. Governing law and jurisdiction

16.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts there, and any mandatory consumer protections of those laws will continue to apply to you.

17. Licensing

17.1 Mr Luck is operated by Jupiter Gaming Limited, 9 Bond Street, Jersey JE2 3NP. Jupiter Gaming Limited is licensed and regulated by the UK Gambling Commission under licence number 053646-R-330652-009. You can check our licence on the Gambling Commission’s public register at gamblingcommission.gov.uk.

17.2 The gambling software used by the Service is provided by iGamingCloud Limited, which is licensed and regulated by the UK Gambling Commission (reference 44073).

17.3 The Service is provided in accordance with the Gambling Act 2005 and the Gambling Commission’s Licence Conditions and Codes of Practice.

18. Amendments

18.1 We may update these Terms to reflect changes in law, regulation, our services or good practice. We will tell you about material changes by email or a notice on the Site before they take effect. If you do not accept a change, you can close your Account and withdraw your balance. If you keep using the Service after the effective date, you accept the updated Terms.

19. General

19.1 If any part of these Terms is found to be unenforceable, the rest will remain in force. If we do not enforce a right straight away, we do not give it up.

19.2 We may transfer our rights and obligations under these Terms to another company that holds the necessary Gambling Commission licence, and we will tell you if we do. You may not transfer yours.

19.3 These Terms are written in English, and we will communicate with you in English by email, Account inbox or notice on the Site.

20. Contact